Application Support Analyst

An Application Support Analyst is in charge of assisting customers and internal users with software applications. They troubleshoot technical issues, guide users, maintain systems, and communicate feedback to development teams.

Job Brief:

An Application Support Analyst is in charge of assisting customers and internal users with software applications. They troubleshoot technical issues, guide users, maintain systems, and communicate feedback to development teams.

Roles & Responsibilities:
  • Provide technical support to users experiencing application issues.
  • Troubleshoot software application errors and system failures.
  • Develop and update documentation for user support.
  • Communicate user feedback to development teams to assist with software improvements.
  • Assist in software upgrades and maintenance activities.
Key Soft Skills:
  • Excellent problem-solving abilities.
  • Strong communication and customer service skills.
  • Patience and understanding.
  • Ability to work effectively in a team.
Core Skills:
  • Experience with specific software applications and systems.
  • Knowledge of troubleshooting and system diagnostics.
  • Proficiency in maintaining software applications.
  • Understanding of software development life cycle.
Keywords:

Application Support

Troubleshooting

Technical Support

System Maintenance

Software Development Life Cycle