CRM Business Analyst

CRM Business Analysts evaluate and analyze business processes related to customer relationship management (CRM) systems. They assess needs, develop customizations, and contribute to strategic decisions about the CRM.

Job Brief:

CRM Business Analysts evaluate and analyze business processes related to customer relationship management (CRM) systems. They assess needs, develop customizations, and contribute to strategic decisions about the CRM.

Roles & Responsibilities:
  • Evaluate and analyze CRM processes and tools.
  • Develop customizations and improvements for the CRM system.
  • Assist in making strategic decisions about CRM use.
  • Collaborate with other departments to integrate their needs into the CRM.
Key Soft Skills:
  • Excellent communication skills.
  • Strong analytical and problem-solving abilities.
  • Good teamwork and collaboration skills.
Core Skills:
  • Knowledge of CRM systems.
  • Understanding of business process analysis.
  • Experience with CRM customization and integration.
Keywords:

CRM Business Analyst

CRM Systems

Business Process Analysis

CRM Customization

CRM Integration