Help Desk Specialist

A Help Desk Specialist provides technical assistance to users, either directly or over the phone. They troubleshoot issues, answer queries, and provide guidance on system operations.

Job Brief:

A Help Desk Specialist provides technical assistance to users, either directly or over the phone. They troubleshoot issues, answer queries, and provide guidance on system operations.

Roles & Responsibilities:
  • Providing technical support to users.
  • Troubleshooting system issues.
  • Documenting issues and resolutions for future reference.
Key Soft Skills:
  • Excellent communication and interpersonal skills.
  • Patience and ability to explain technical concepts to non-technical users.
  • Attention to detail.
Core Skills:
  • Knowledge of IT systems and troubleshooting.
  • Experience with customer service or help desk software.
Keywords:

Help Desk

Technical Support

Troubleshooting

Communication

IT Systems.