Technical Support Engineer

A Technical Support Engineer is responsible for providing support to customers with complex issues. They may handle installation, configuration, and maintenance of software and hardware.

Job Brief:

A Technical Support Engineer is responsible for providing support to customers with complex issues. They may handle installation, configuration, and maintenance of software and hardware.

Roles & Responsibilities:
  • Providing timely technical support for users and resolving issues related to the operation, installation and configuration of hardware and software.
  • Documenting troubleshooting steps and resolutions for future reference.
  • Escalating complex issues to higher-level staff or management.
Key Soft Skills:
  • Excellent problem-solving skills.
  • Good communication and interpersonal skills.
  • Strong customer service skills.
Core Skills:
  • Technical knowledge of hardware and software systems.
  • Knowledge of network and server configuration.
  • Understanding of troubleshooting and diagnostic techniques.
Experience Required:
  • Proven work experience as a Technical Support Engineer.
  • Experience with remote support tools.
  • Familiarity with IT operations, systems, and hardware.
Keywords:

Technical Support Engineer

Technical Support

Hardware and Software Systems

Network

Server Configuration

Troubleshooting

Diagnostic Techniques.