Technical Support Specialist

Technical Support Specialists help organizations troubleshoot software and hardware problems. They work closely with the IT team and end users to ensure the system functions efficiently.

Job Brief:

Technical Support Specialists help organizations troubleshoot software and hardware problems. They work closely with the IT team and end users to ensure the system functions efficiently.

Roles & Responsibilities:
  • Providing technical support to end users, diagnosing and resolving problems.
  • Maintaining a record of all technical issues and solutions.
  • Collaborating with IT team and developers to address system errors.
Key Soft Skills:
  • Excellent problem-solving skills.
  • Good communication and interpersonal skills.
  • Strong customer service skills.
Core Skills:
  • Technical knowledge of software, hardware, and network systems.
  • Understanding of IT troubleshooting techniques and system diagnostics.
Experience Required:
  • Proven work experience as a Technical Support Specialist.
  • Experience with IT operations, systems, and hardware.
Keywords:

Technical Support Specialist

Technical Support

Software

Hardware

Network Systems

IT Troubleshooting

System Diagnostics.