GoKardz
Customer Support
Petaling Jaya, Selangor, Malaysia
Full Time/Permanent
Onsite
Feb 05, 2025
Human Resources
Petaling Jaya, Selangor, Malaysia
Full Time/Permanent
Onsite
Jan 17, 2025
Accounts, Finance & Financial Services
Petaling Jaya, Selangor, Malaysia
Contract
Onsite
Dec 12, 2024
Accounts, Finance & Financial Services
Petaling Jaya, Selangor, Malaysia
Full Time/Permanent
Hybrid
Aug 13, 2024
Assitant Manager, Asset Management
Accounts, Finance & Financial Services (1)
Petaling Jaya, Selangor, Malaysia
Full Time/Permanent
First Shift (morning)
Onsite
Posted on Jan 17, 2025
Qualifications Required
Diploma
Experience Required
3 - 8 years
Description

RESPONSIBILITIES


• Effective monitoring on regimented calling, overtime and negotiation skill of the callers. Attend to customers made via WABA, Inbound calls, email and etc within agreed turnaround time. To have Zero unattended messages / calls. To ensure all messages / calls attended on the same day.
• Cultivate teamwork spirit across units in Asset Management to maximize productivity and increase effectiveness.
• Consistently review of 1st defaulter and delinquent account and follow up with Auto Finance Executive closely and conduct site visit diligently.
• Incoming messages / calls are attended daily and updated into Volare system without failed. Strict adherence towards Personal Data Protection Act “PDPA”.
• Ensure a fair, assertive and professional approach at all times when negotiating for
payment. To ensure zero complaint on rudeness.


REQUIREMENTS


• Minimum a Diploma/Degree or other equivalent professional qualification will beconsidered.
• Minimum 3 years and above in debt collection industry and have experience in leading a collection team.
• Able to work assigned shift hours and have flexibility to accommodate possible weekend assignments
• Well versed in English and Bahasa Malaysia
• Proficient in Microsoft office, Excel & PowerPoint.
• Willing to travel to conduct site visit (optional

Required Skills
Exprience in leading collection team
Debt Collection
MS Office, Excel,Powerpoint
English
Malay
Salary Range
Upto RM 7,500.00 Per Month
*GoKardz is recruiting on behalf of our client in the Financial Services sector. Powered by our cutting-edge digital identity platform, this opportunity is part of our platform-driven services that streamline and optimise talent acquisition for leading companies.
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