2) Principle Accountabilities

Describe the key activities that you are expected to achieve. Start with the most important

Outcomes/ deliverables targeted

Accountability

Supporting Activities

Outcome/ deliverables

Patch management

·       Schedule monthly patch for non-prod and production servers (physical or vm)

·       Schedule monthly patch for workstations

·       Liaise with application team on the plan date

·       Follow up with application team on SIT/UAT sign off

·       Raise RFC for servers patching

·       Raise RFC for workstations patching

·       Deploy patch to server and workstation via MECM or manual

·       Update patch tracking report

·       Follow up and escalation

Servers and workstations are patched according to the patch baseline

MECM management

·       Manage MECM infra, 380+ servers nationwide

·       Manage and schedule patch and application deployment

·       Perform daily health check on MECM Primary and DP servers

·       Coverage : Servers and PC/Laptop

Daily health check

3)    Scorecard Dimensions (indicate data relevant to your job)

Financial Perspective:

To apply cost optimization approach where possible when carrying out daily task. Example: When Travelling, please claim the accurate distance only Or the hours worked.

Customer Perspective:

·         Provide quality services for customer satisfaction

Business Process and Initiatives:

Implement best practice and improvement initiative to Servers infrastructure.

Adhere to Change, Incident, Problem, Asset Management Process

Talent Engagement:

Training – on related technology, certifications

Training – expand technical knowledge

Training – soft skills, customer engagement, customer management

4)  Qualifications & Competencies

Qualification

a.       Candidate must possess at least a Degree in Computer Science and Information Technology

b.       Good communication and interpersonal skills.

c.       Fresh grad encouraged to apply

Competencies 

·         Knowledge in Windows Server Operating System (OS clean up , Windows Updates and Patches)

·         Basic knowledge in Unix Operating System (Linux/Solaris/AIX) will be an advantage

·         Basic knowledge of Microsoft Active Directory (GPO settings, DNS,)

·         Knowledge in Servers Virtualization Concepts (Virtual Machines)

·         Knowledge with Windows patching tools (WSUS or MECM)

§  To ensure servers and workstations are patched according to baseline patch policy

§  To ensure servers and workstations are remediated according to IT Security policy

§  After working hours and weekend activities

§  Follow up with compliance and process 

·       Escalation on Operating System failure after patch to other Product Lines

a)   Internal

·         Application Team

·         Wintel

·         Unix

·         Database

·         Network

·         ProdOps

·         Field Services

b)  External

·         Microsoft

c)   Matrix reporting (if applicable)

N/A