JOB PURPOSE :

• Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
• Hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
• Troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
• Testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
• Utilizes standard corporate tools to record change and problem activities for tracking purposes

KEY ACCOUNTABILITIES & OUTCOMES

EDUCATION, EXPERIENCES & CERTIFICATIONS :

Degree in Computer Science, MIS or related field of study

• UNIX O/S skills
• Systems Capacity Planning experience
• Knowledge in SAN environments and various storage management systems such as VERITAS NetBackup and EMC storage.
• Experienced in supporting SSH, SUDO, SMARTS, ZENA and XCOM.
• Knowledge databases e.g. Oracle, DB2 and Sybase.
• Knowledge in MQ Series and Websphere
• Knowledge in networking