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Senior Technical Analyst MFRS9
IT Systems Analyst (1)
Kuala Lumpur, Kuala Lumpur, Malaysia
Full Time/Permanent
First Shift (morning)
Onsite
Posted on Jan 16, 2025
Qualifications Required
Graduate
Experience Required
6 - 10 years
Description

 

PART 1: JOB DETAILS

 

 

Job Title

 

 

 Senior Technical Analyst (MFRS 9)                                                                                           

Reporting To

 Unit Head                                                                                           

Matrix Reporting To

 (If applicable)                                                                                           

 

Div/Dept/Unit/Sect

Corp Functions, Integrated Risk Management, Credit Loss, Ops &

 Party Risks                                                                                           

Location

25th Floor, Menara Maybank

Company

 Maybank Shared Services                                                                                           

Date

                                                                  

 

 

 

PART 2: JOB PURPOSE

It is a form of 2 or 3 sentences that sums up what the job is basically about and should justify the existence of the job. It should clarify three things: a) What the job should do?;

b) To whom or what it should be done? and; c) How it supports the business?

v Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local and regional) under Risk Management for the designated applications.

v Provide user support

 

v Participate / undertake IT project tasks

 

The application system development and implementation of IT project / solution are to

meet the business strategic plan (incl. business transformation, business growth, operational efficiency, etc) and compliance requirements as well IT-owned initiatives.

 

PART 3: KEY ACCOUNTABILITIES & OUTCOMES

It pertains to what are the main areas in which a job must achieve end-results to achieve

the purpose. Maximum of 8 Key Accountabilities only.

Principal Accountabilities

Describe the key activities that you are expected to

achieve. Start with the most important

Outcomes/ deliverables targeted

Major Challenges in achieving the outputs

Accountability

Supporting Activities

Outcome/

deliverables

Challenges

·  Ensure technical specifications/ programs developed meet user / functional specifications.

·  Enhancing understanding of business functionality.

·  Reviewing functional and technical design with users and Specialists.

·  Obtain buy-ins from business by providing sufficient info for them to make decisions.

·  Clearer understanding ensures system is delivered according to business needs; less need for re- work.

·  Design, analyse, and provide technical specifications and specialty guidance incl. review of codes

/ test contents and coding of complex programs for system development / enhancement in accordance to user specifications.

·  To have team- leading qualities i.e. technical knowledge & soft skills.

 

 

·  Ensure programs are error free and work efficiently.

·  Thorough testing, peer review (program codes review)

·  Program delivered is error-free and according to user specifications.

·  To ensure systems & support are delivered timely and accurately according to technical

specifications.

·  Ensure system / enhancement are delivered on time and with high quality incl. accuracy and operation efficiency

·  Formulate comprehensive test plan, test contents incl. SIT and performance test.

·  Structured and thorough testing during SIT ensures minimal/ zero errors surfaced during Users testing.

·  Exception testing is also carried out.

·  Support user testing incl. review of test plan and be responsive to user queries, request for assistance.

·  To proactively improve the processes.

·  Ensure timely resolution of application problems

·  Recognize and articulate the problem, participate in problem resolution activities

·  Review system design and operation flow to identify potential root cause

·  Propose recovery actions and/or permanent resolution

·  Prompt escalation of problems not within internal controls for management

attention and decision

·  Problem resolution within agreed SLA.

·  Minimize disruptions to Business via recovery actions (temporary/ permanent)

·  Management is kept aware of issue that may require them to step in to get certain things done if working level is unable to do so.

·  Investigate and resolve development and production application problems, timely and effectively.

·  Engaging application vendors & infra team for effective resolution of problems.

•  To have good analytical skills to investigate system problem

·     Ensure system high availability and meet SLA

·  Review system performance statistics periodically, propose and implement performance tuning or improvement plan incl. review and redesign system if necessary

·  Prompt escalation

·  System supported is always available according to agreed SLA.

·  Improved system performance by tweaking related parameters.

·  Management is kept informed and able to step in to get certain things done if

·  Engaging application vendors & infra team for effective resolution of problems.

 

 

 

of performance issues not within internal controls for management attention and decision

working level is unable to do so.

 

·     Ensure user satisfaction.

·  Engage with users constantly.

·  Participate in user activities to understand user work processes better.

·  Frequent engagement with users helps build rapport and trust towards long term relationship.

·  Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation.

·  Business knowledge incl. product behaviour to understand user specifications to provide high quality design and complete and accurate technical specifications.

·  Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements

·    Be guided by the established guidelines/ policies published under IT Security, QM and Audit requirements.

·  All required deliverables/ documentations comply with SDLC, IT Security & Audits requirements.

·  To proactively improve the processes.

 

PART 4: EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES

State the acceptable requirement for the job in terms of education, professional experience, certifications and job specific skills & competencies for satisfactory

performance of the job.

EDUCATION

Key-in the required educational background / level required for the Job

·       Level of Education: At least tertiary level

·       Years of Experience: Experience in application support role, troubleshooting, batch execution and support activity. Experience involve in system implementation (small to medium projects) and integrating Business and IT solutions.

·       Discipline/Related Field: Information Technology (IT).

EXPERIENCE

Key-in the required experience/s for the job and specific number of years (if any)

< 3yrs

3-5yrs

X 6-10yrs

> 10yrs

SQL or PL/SQL skill (intermediate to

advance). Database in Oracle DB 12C , 19C and involved in performance tuning

analysis/activity, experience in AWR report analysis.

< 3yrs

3-5yrs

X 6-10yrs

> 10yrs

Experience support batch execution, monitoring & troubleshooting, experience

work with Oracle software application or in Data Warehouse is an added advantage

 

 

< 3yrs        3-5yrs    X 6-10yrs                > 10yrs

Skill: troubleshooting, problem solving, analytical, multitasking, proactive ,

independent and good attitude

CERTIFICATIONS/REGULATORY CERTIFICATIONS

Key-in any certification/s required for the job (if any)

 

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED

Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework.

·         Knowledge and experience in IT application architecture, analysis, design and development.

·         Supervisory skills.

·         Understanding of the IT solution discipline, processes and concepts.

·         Technical attitude, intermediate to advance knowledge and experience across application, information, technology, and process domains.

·         Analytic thinking and have skill in perform troubleshooting.

·         Understanding in project management processes and methodologies including common roles and responsibilities.

·         Multitasking

·         Proactive

 

 

 

Required Skills
SQL/PLSQL, Oracle software application or in Data Warehouse, Oracle database 12C , 19C and above, experience in AWR report analysis, batch execution, project management
English
Malay
Salary Range
Upto RM 10,000.00 Per Month
*GoKardz is recruiting on behalf of our client in the Banking sector. Powered by our cutting-edge digital identity platform, this opportunity is part of our platform-driven services that streamline and optimise talent acquisition for leading companies.
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