PART 1: JOB DETAILS |
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Job Title |
Senior Technical Analyst (MFRS 9) |
Reporting To |
Unit Head |
Matrix Reporting To |
(If applicable) |
Div/Dept/Unit/Sect |
Corp Functions, Integrated Risk Management, Credit Loss, Ops & Party Risks |
Location |
25th Floor, Menara Maybank |
Company |
Maybank Shared Services |
Date |
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PART 2: JOB PURPOSE |
It is a form of 2 or 3 sentences that sums up what the job is basically about and should justify the existence of the job. It should clarify three things: a) What the job should do?; b) To whom or what it should be done? and; c) How it supports the business? |
v Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local and regional) under Risk Management for the designated applications. v Provide user support
v Participate / undertake IT project tasks
The application system development and implementation of IT project / solution are to meet the business strategic plan (incl. business transformation, business growth, operational efficiency, etc) and compliance requirements as well IT-owned initiatives. |
PART 3: KEY ACCOUNTABILITIES & OUTCOMES |
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It pertains to what are the main areas in which a job must achieve end-results to achieve the purpose. Maximum of 8 Key Accountabilities only. |
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Principal Accountabilities |
Describe the key activities that you are expected to achieve. Start with the most important |
Outcomes/ deliverables targeted |
Major Challenges in achieving the outputs |
Accountability |
Supporting Activities |
Outcome/ deliverables |
Challenges |
· Ensure technical specifications/ programs developed meet user / functional specifications. |
· Enhancing understanding of business functionality. · Reviewing functional and technical design with users and Specialists. |
· Obtain buy-ins from business by providing sufficient info for them to make decisions. · Clearer understanding ensures system is delivered according to business needs; less need for re- work. |
· Design, analyse, and provide technical specifications and specialty guidance incl. review of codes / test contents and coding of complex programs for system development / enhancement in accordance to user specifications. · To have team- leading qualities i.e. technical knowledge & soft skills. |
· Ensure programs are error free and work efficiently. |
· Thorough testing, peer review (program codes review) |
· Program delivered is error-free and according to user specifications. |
· To ensure systems & support are delivered timely and accurately according to technical specifications. |
· Ensure system / enhancement are delivered on time and with high quality incl. accuracy and operation efficiency |
· Formulate comprehensive test plan, test contents incl. SIT and performance test. |
· Structured and thorough testing during SIT ensures minimal/ zero errors surfaced during Users testing. · Exception testing is also carried out. |
· Support user testing incl. review of test plan and be responsive to user queries, request for assistance. · To proactively improve the processes. |
· Ensure timely resolution of application problems |
· Recognize and articulate the problem, participate in problem resolution activities · Review system design and operation flow to identify potential root cause · Propose recovery actions and/or permanent resolution · Prompt escalation of problems not within internal controls for management attention and decision |
· Problem resolution within agreed SLA. · Minimize disruptions to Business via recovery actions (temporary/ permanent) · Management is kept aware of issue that may require them to step in to get certain things done if working level is unable to do so. |
· Investigate and resolve development and production application problems, timely and effectively. · Engaging application vendors & infra team for effective resolution of problems. • To have good analytical skills to investigate system problem |
· Ensure system high availability and meet SLA |
· Review system performance statistics periodically, propose and implement performance tuning or improvement plan incl. review and redesign system if necessary · Prompt escalation |
· System supported is always available according to agreed SLA. · Improved system performance by tweaking related parameters. · Management is kept informed and able to step in to get certain things done if |
· Engaging application vendors & infra team for effective resolution of problems. |
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of performance issues not within internal controls for management attention and decision |
working level is unable to do so. |
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· Ensure user satisfaction. |
· Engage with users constantly. · Participate in user activities to understand user work processes better. |
· Frequent engagement with users helps build rapport and trust towards long term relationship. · Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation. |
· Business knowledge incl. product behaviour to understand user specifications to provide high quality design and complete and accurate technical specifications. |
· Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements |
· Be guided by the established guidelines/ policies published under IT Security, QM and Audit requirements. |
· All required deliverables/ documentations comply with SDLC, IT Security & Audits requirements. |
· To proactively improve the processes. |
PART 4: EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES |
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State the acceptable requirement for the job in terms of education, professional experience, certifications and job specific skills & competencies for satisfactory performance of the job. |
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EDUCATION Key-in the required educational background / level required for the Job |
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· Level of Education: At least tertiary level · Years of Experience: Experience in application support role, troubleshooting, batch execution and support activity. Experience involve in system implementation (small to medium projects) and integrating Business and IT solutions. · Discipline/Related Field: Information Technology (IT). |
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EXPERIENCE Key-in the required experience/s for the job and specific number of years (if any) |
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< 3yrs |
3-5yrs |
X 6-10yrs |
> 10yrs |
SQL or PL/SQL skill (intermediate to advance). Database in Oracle DB 12C , 19C and involved in performance tuning analysis/activity, experience in AWR report analysis. |
< 3yrs |
3-5yrs |
X 6-10yrs |
> 10yrs |
Experience support batch execution, monitoring & troubleshooting, experience work with Oracle software application or in Data Warehouse is an added advantage |
< 3yrs 3-5yrs X 6-10yrs > 10yrs |
Skill: troubleshooting, problem solving, analytical, multitasking, proactive , independent and good attitude |
CERTIFICATIONS/REGULATORY CERTIFICATIONS Key-in any certification/s required for the job (if any) |
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JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework. |
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· Knowledge and experience in IT application architecture, analysis, design and development. · Supervisory skills. · Understanding of the IT solution discipline, processes and concepts. · Technical attitude, intermediate to advance knowledge and experience across application, information, technology, and process domains. · Analytic thinking and have skill in perform troubleshooting. · Understanding in project management processes and methodologies including common roles and responsibilities. · Multitasking · Proactive |