JOB DESCRIPTION

JOB TITLE/ JOB GRADE Business Analyst – Group Business
DIVISION / DEPARTMENT Implementation Department
REPORTS TO Head of Implementation

Main Responsibilities

To define, analyze and document business requirements before IT solution is designed and implemented to ensure the final solution meets business objectives. The person is also required to improve business processes impacted by technology and to participate in pre-project analysis work that helps enable informed decision-making about what investments to make in technology.

Key Accountabilities:

• Should be a domain expert in the Group Business methodology and Ebaotech Middleware.
• Should be able to identify the needs and requirements of Group Business and help identify the CRs that are needed in the system to cater for the ever growing needs of the Group Business.
• Having knowledge of Individual Life Business would be good to help isolate the group requirements from life.
• Work with Business users to identify, define and document business requirements
• Analyzes the business requirements to ensure all system change requests adhere to business processing needs, internal policies and standards as well as regulatory/compliance needs
• Review Requirement Analysis Document (RAD) to ensure solution provided by vendor meets the business needs
• Provide guidance to business users in preparing and reviewing test plans to ensure completeness to reduce post-production issues
• To take lead and work with business users and application developers to resolve issues during User Acceptance Testing (UAT) and pre-production activities. This include coordinating cross departmental user testing, review of test result to ensure technical solution meets the business requirements
• Provide first level assessment to business users for production issue after implementation of system enhancements or defects rectification with the support of ISF or vendor application team.
• Assess change request to identify conflicts and dependencies against other change requests in progress.
• Coordinate on staff training on using new IT systems or enhancements.
• Focus on the business processes, driving the software requirements or help in modifying the business process once the software changes have been made.
• Other duties assigned by Management.

RESPONSIBILITIES & ACCOUNTABILITY
KEY KNOWLEDGE & SKILLS

Core Competencies

1. Analytical Thinking
2. Innovation & Change
3. Problem Solving & Decision Making
4. Planning & Organizing
5. Communication
6. Customer Orientation

Functional Competencies

1. Knowledge of Life Insurance business processes
2. Knowledge of core Life Insurance system
3. Knowledge of regulations and compliance related to insurance industry
Qualification & Experience

Minimum Qualification :

1. Degree in Business Admin with IT

Minimum Experience:

1. Minimum 5 or more years of experience as business analyst in a life insurance company
2. Exposure to life insurance products (Individual / Group)
Location – onsite, Malaysia
Practice – Check Insurance Domain