Purpose of Role

The role of a Change Management (CM) Consultant is to facilitate and support individuals through transitions within an organization. The consultant plays a crucial part in helping organizations navigate change, be it technological transformation, process improvement, or structural reorganization. Specifically, they ensure the seamless adaptation of existing business processes to meet the requirements of new IT systems. In doing so, CM Consultants assist employees and stakeholders in embracing and adopting new ways of working, technologies, or processes.

Essential Duties and Responsibilities

1. Oversee organizational change triggered by process, system changes or projects of various complexities to ensure the successful communication, adoption, and integration of changes into the new ways of working.

2. Execute and support the change management activities of the project.

3. Design, create, and oversee the distribution of communication materials including newsletters, posters, infographics, and presentations.

4. Plan, prepare and execute CM deliverables, with combined efforts from business community and project team e.g. change impact assessment, training summary report, and adoption plan.

5. Perform gap analyses to identify discrepancies between current processes and the capabilities of the new IT systems, proposing solutions to bridge those gaps.

6. Assess the impact of process adaptations on different stakeholders, departments, and overall business operations. Work closely with cross-functional teams, including business analysts, project managers, change management team and end-users, to ensure seamless integration of adapted processes.

7. Coordinate training program for end-users to ensure a smooth transition to the adapted processes facilitated by the new IT systems. Administer training evaluations to gather feedback from participants. Use this feedback to improve the quality of training programs continuously.

8. Stay updated on industry best practices in change management and process adaptation.

Qualifications

1. Bachelor’s degree or master’s degree in relevant fields e.g. communications, organizational psychology, human resource or equivalent in business or IT.

2. Added advantage with Change Management or Organizational Development certification, knowledge on change management methodologies.

3. Minimum 3 - 5 years of experience in change management roles, business process analysis and adaptation.

4. Familiarity with project management methodologies commonly used in IT projects is a bonus, e.g. Agile, Waterfall

5. Proficiency in creating communication materials e.g. newsletters, posters, and infographic that cater to diverse audiences, including end-users, executives, and technical team.