JOB DESCRIPTION FOR IT BUSINESS ANALYST
The Information Technology (IT) Business Analyst (BA) acts as a vital bridge between
business stakeholders, technology teams, and external vendors to ensure the successful
delivery of fit-for-purpose solutions across investment systems platforms. This role is
responsible for leading the end-to-end business requirement lifecycle—from elicitation
and documentation of technical and functional needs to the optimization of business
processes that support operational efficiency and project success.
Post Go Live, the role continues to be relevant with the focus now shifts to carefully
identifying and analyzing post-implementation gaps and working collaboratively with
relevant stakeholders to bridge these gaps—ensuring system completeness, data
integrity, and process effectiveness.
The BA will be responsible for eliciting actual business needs, assessing solution
designs, and driving alignment through active stakeholder engagement and collaboration
across relevant stakeholders.

Essential Duties and Responsibilities
1. Requirement Gathering, Business Analysis, and Documentation

- Collaborate with business units to review, consolidate, and analyze
requirements for required investment systems. (including but not limited
to change requests, enhancement, incident management, as well as
service requests.)

- Establish and document standards for requirement gathering, analysis
tools and techniques, advise their application, whilst ensure compliance
to the business needs to the internal team.

- Assist in capturing comprehensive business user requirements and
generate clear, structured documentation (e.g., Business Requirement
Documentation, Business Requirement Specifications, Proof of Concept,
and Data mapping).

- Translate business needs into technical requirements, bridging the gap
between end users and the development team for effective solutions
implementation, report and dashboard creation.

2. Communication Activities
a) Stakeholder Engagement:

- Engage with stakeholders to define scope of work, work deliverables, and
technical requirements.

-Build and maintain effective relationships with relevant stakeholders (e.g.,
internal team, technology as well as business users, project managers,
developers, custodians and vendors).

-Act as a liaison officer to ensure that stakeholder interests and
expectations are clearly understood and communicated across teams.

b) Meeting Facilitation:

- Initiate, understand context, prepare meeting agendas, follow up and,
where appropriate to some extend lead discussions, ensuring alignment,
progress, and/or decision are streamlined and documented.

-Organize regular review sessions and share status meetings and/or key
takeaways to ensure stakeholders alignment.

3. Business Process Analysis & Optimisation

- Evaluate current business and operational processes to identify areas for
improvement.

-Develop and implement optimization strategies that support new system
requirements and enhance overall performance.

- Documents optimise standard operating procedures and/or target
operating model that has been agreed between relevant stakeholders.

Qualifications
1. Education & Experience
• Bachelor's degree in Computer Science, Information Technology, Finance &
Investment, or equivalent.
• 3–5 years of working experience in a related field, with proven involvement in
data analytics, business analysis, or investment systems.
• Solid exposure to the investment domain, including unit trust, fund management,
and financial operations.

2. Technical & Domain Knowledge
• Strong understanding of investment systems, finance, and accounting concepts.
• Familiar with software development methodologies and business solution
lifecycles.
• Working knowledge of data warehouse, data marts, and data mapping activities.
• Proficient in Business Intelligence (BI) processes, including data collection,
analysis, and visualization.

3. Tools & Technical Skills
• Skilled in Microsoft Excel, PowerPoint, Word, and Structured Query Language
(SQL).
• Experience with process modelling tools such as Microsoft Visio.
• Comfortable with computer systems operations and application support.

4. Soft Skills & Attributes
• Strong analytical thinking and conceptual problem-solving capabilities.
• Excellent written and verbal communication skills.
• Strong stakeholder management ability, capable of engaging various internal and
external stakeholders.
• High level of commitment, proactive, and willing to go the extra mile to meet
deliverables.

5. Documentation & Communication
• Excellent in producing clear, structured documentation, including business
requirement documents, process flows, and user guides.
• Able to translate complex business processes into technical requirements and
proposed solutions effectively.
Planned Deliverables including but not limited to:
• SOP documentation, familiarisation and enforcement
• Business Requirement Documentation and to some extent Business Requirement
Specification for (including but not limited to) change requests, enhancement,
incident management, as well as service requests
• Engagement initiative for enhancement pipeline and system roadmap
• Meeting facilitation and key take aways